- Resume -

Objective:
To use technology and innovative strategies to solve problems affecting business, education, government, society, and the environment. Areas of interest include web applications, wireless/mobile applications and integration (wireless portals, workforce and salesforce mobilization), collaborative leadership, scenario planning, and strategic information management. I have working knowledge of business innovation models and intellectual property rights.

Education:
B.S. with distinction in Information Sciences and Technology, Summer 2005
The Pennsylvania State University, University Park, PA 16802
Focus in IT Integration and Application
GPA 3.83/4.00 Major GPA 4.00/4.00

Dean’s List (Sp02, Fa02, Sp03, Fa03, Sp04, Su04, Fa04, Sp05)

Relevant Courses:
- IT Consulting, Professional Services, and Project Management
- Information Systems and Enterprise Application Integration
- Design of Information Systems: User and System Principles
- Business Innovation, Technology, and Policy
- Electronic Cultures and Online Environments
- Organization of Data and Database Management Systems
- Information and Organizations
- Information Retrieval and Knowledge Management
- Networking and Telecommunications
- Discrete Math and Logic
- Java Programming, XML, and UML
- C++ Programming and UNIX

Experience:
Blackboard Inc. / Washington D.C.
Solutions Engineer, Blackboard Developers Network, Product Strategy
November 2007 - present
- Lead outreach efforts to community of 2,000 commercial and academic developers, functional experts, instructional technologists, and technical project managers
- Provide educational opportunities to developer community including monthly webinars, multiple international training events, and a yearly developer-focused conference
- Collaborate with open source developer community to guide product openness and extensibility strategy
- Manage the implementation of a new, developer-focused, community-driven web site: EduGarage
- Delivered technical and educational posters and presentations including "How Open Educational Standards Underlie a Blackboard Building Block for Federated Repository Search and Access to the Blackboard Content System" Open Repositories 2008, "Getting Started with Blackboard Development" BbWorld Europe 2008, "Integrating with Blackboard products using Blackboard Building Blocks and Blackboard PowerLinks" BbWorld Europe 2008, "Managing a Successful Project" BbWorld Europe 2008

Blackboard Inc. / Washington D.C.
Solutions Engineer, Blackboard Developers Network, Product Marketing
May 2007 - November 2007
- Managed daily operations of Blackboard Developers Network web site and discussion forums
- Collaborated with developer community to conceive and develop open source plugins for the Blackboard Academic Suite
- Published and presented best practices for developing plugins for Blackboard software
- Nurtured technical relationships with partner organizations and 3rd-party vendors
- Delivered technical and educational presentations including "Leveraging Open Source for Your Project" BbWorld Boston 2007, "Using Web Services to Retrieve Gradebook Reports" BbWorld Boston 2007, and "Getting Started with Blackboard PowerLinks" BbWorld AsiaPac 2007

Blackboard Inc. / Washington D.C.
Technical Consultant, Blackboard Consulting
August 2005 - May 2007
- Developed software customizations for an enterprise-class content portal platform including custom authentication and single sign-on schemes
- Defined requirements for software development and customization projects
- Developed and implemented strategies for systems integration among multiple information systems
- Implemented clustered application server architectures using F5 BigIP, Citrix NetScaler, and Juniper DX hardware load balancers
- Introduced virtualization technologies as a multi-platform, multi-version software development solution into a managed test server environment
- Diagnosed and resolved systems integration issues by working directly with technical staff at K-12 and higher-ed institutions
- International consulting experience

IBM / Research Triangle Park, NC
Co-op IT Specialist/Professional Programmer
Winter 2004/2005
- Documented new development tooling for WebSphere Portal V5.1 development in the IBM Rational Application Developer V6 development environment
- Co-authored publications "Rational Application Developer V6 Programming Guide" IBM 2005 and "Rational Application Developer V6 Portlet Application Development and Portal Tools" IBM 2005

IBM / Research Triangle Park, NC
Co-op IT Specialist
Summer 2004
- Designed and documented as part of an international team a mobile computing environment using IBM WebSphere software to implement access to backend enterprise information systems via PDA, mobile phone, wireless web, and interative voice response (IVR)
- Co-authored publications “IBM WebSphere Everyplace Access V5 Handbook for Developers and Administrators Volume II: Application Development” IBM 2005 and “Patterns: Pervasive and Rich Device Access Solutions” IBM 2005

IT Project Experience / AT&T Wireless / PSU IT Services
Technical Lead
September 2003 - December 2004
- Managed the development of a wireless Penn State portal with consideration for commercial deployment
- Developed wireless web applications to display bus route data, cafeteria menus, campus weather, local restaurant specials, library card catalog information, and Penn State news on web-enabled mobile telephones

IBM / Research Triangle Park, NC
Co-op IT Specialist
Summer 2003
- Developed a series of mobile applications for an installation of WebSphere Everyplace Access (a mobile application hosting platform) with a focus on business to employee (B2E) solution.
- Co-authored publications: “IBM WebSphere Everyplace Access Version 4.3 Handbook for Developers” IBM 2003 and “IBM WebSphere Portal V5: A Guide for Portlet Application Development” IBM 2004

Penn State University Libraries
Reference Staff and Patron Assistant
January 2003 - December 2004
- Assisted library patrons one-on-one with the use of Penn State digital library technologies and electronic resources
- Supported the adoption of instant messaging software as a channel for interaction with library patrons
- Created interactive web-based training tutorials for library staff and patrons
- Served on the Gateway Library Outreach and Technology committees.

IST Summer Undergraduate Research Fellowship
Research Assistant
May 2002 - May 2003
- Ported the code of an information retrieval (IR) user agent from a UNIX to a Windows environment to track and record user interaction with a search engine
- Assisted in IR research involving query and results analytics
- Co-authored and presented “The Impact of Automated Assistance on the IR Process” CHI 2003 Ft. Lauderdale, FL

The Daily Collegian
Columnist
Sept 2001 - March 2002
- Authored the Tech Review and Tech Talk weekly technology news and opinion columns

Miscellaneous Technology positions:
Informal computer consultant
1996 - present
Web Coordinator for Franklin Area School District
Summer 1999 - Spring 2001
Technology tutor on as-needed basis
Summer 2000 - present

Professional memberships:
IEEE Computer Society
IEEE Education Society

Leadership:
Class of 2005, Exemplary Student Leadership in IST Award (Sp03)
President, IST House (Fa02-Sp03); liaison to the IST Student Government (Fa02-Sp03); student mentor (Fa02-Fa04)
IST Student Government Services Committee chairman (Sp03-Fa03)
American Red Cross volunteer; Penn State Student Red Cross Club webmaster and active member (Su02-Fa04)
Certified Red Cross First Aid/CPR/AED instructor (Su04-present)
IST Diversity Network webmaster, founding member (Fa03-Su04)
Managing Information with Rural America participant
Competent in reading, writing, and understanding basic conversational Spanish

Honors:
Golden Key International Honour Society
National Society of Collegiate Scholars
Study abroad experience, University of Wollongong, NSW, Australia (Sp05)
School of IST Future Forum, Student Consulting Contest, Best Overall Project Award (Sp04, Sp05)
American Red Cross, Northeast/Mid-Atlantic Region, Regional Recognition Award (Sp04)
American Red Cross, Centre Communities Chapter, Dr. Loren D. Tukey Blood Services Leadership Award (Sp04)
Pennsylvania Governor’s School for Information Technology (Su00)
Salutatorian, Franklin Area High School (Class of 2001)

Computer Skills:
Hardware: SOHO Networking, PC components, PC peripherals
Software: Microsoft Office, Lotus Notes/SmartSuite, OpenOffice, Microsoft Project, popular groupware and business applications
OS: Windows (9x, NT, 2000 Pro/Server, XP, Server 2003), UNIX (Solaris, AIX), Linux (Red Hat Enterprise Linux AS), VMWare and Virtual PC virtualization technologies
Languages: J2EE, C/C++, Visual BASIC, Tcl/Tk, PHP, JSP, ASP, JavaScript, XML, XHTML (MP), VoiceXML, WML
Frameworks/Services: Struts, Spring, Hibernate
Web software: Apache HTTP server, IIS, Apache Tomcat server, IBM WebSphere Application and Portal Servers
Database software: MS SQL Server, Oracle 9i, MySQL, IBM DB2
Development environments: Eclipse, NetBeans, Visual Studio, Vi